Our Priority 🌟
At Ghazali Handicraft, our top priority is delivering quality, authenticity, and customer satisfaction. We are committed to preserving the rich heritage of Pakistani craftsmanship while ensuring that every product we offer is handmade, eco-friendly, user-friendly, and sustainably sourced. From cultural dolls to mirror work decor and marble pieces, each item reflects our dedication to excellence and tradition. We strive to create not just beautiful crafts—but lasting impressions.

Privacy Policy – Ghazali Handicraft
Thank you for choosing Ghazali Handicraft. Your privacy and trust are extremely important to us. We are fully committed to protecting your personal information and providing a safe, secure, and transparent shopping experience. Please review our updated Privacy Policy to understand how we collect, use, and safeguard your data.

1. Information We Collect
When you visit or shop at Ghazali Handicraft, we may collect the following types of information:

Personal Information: Your name, email address, phone number, and shipping address.

Payment Information: Credit/debit card details and billing information (secured via SSL encryption).

Demographic Data: Age, gender, product interests, and preferences.

Usage Information: IP address, browsing history, device type, and interaction with our website.

2. How We Use Your Information
We use your information to enhance your shopping experience and ensure efficient service. Uses include:

Processing and delivering your orders.

Sending order confirmations, shipping updates, and promotional offers.

Improving website functionality and customer service.

Analyzing customer behavior and trends.

Fulfilling legal obligations and regulatory requirements.

3. How We Protect Your Data
Your data security is our priority. We employ industry-standard protection protocols, including:

SSL encryption for all payment transactions.

Secure servers and access controls to prevent unauthorized use.

Regular monitoring and updates to safeguard user data.

4. Sharing of Information
We may share necessary personal data with trusted third parties, such as:

Payment gateways

Delivery partners

Marketing platforms (for personalized promotions)

We never sell or rent your personal data to third parties without your consent, unless required by law.

5. Cookies & Tracking Technologies
We use cookies and similar technologies to:

Improve user experience and website performance.

Personalize your product recommendations and browsing.

Collect analytical data to optimize our services.

You can disable cookies in your browser settings, but some site features may be limited.

6. Your Rights & Choices
You have full control over your personal information. You may:

Access, edit, or delete your data upon request.

Opt-out of marketing emails at any time.

Request a data usage report.

For privacy-related requests, please contact us at ghazalihandicraft@yahoo.com.

7. Policy Updates
We may revise this Privacy Policy as needed to reflect changes in law or business practices. Updates will be posted on this page with a revised effective date.

Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at:
📧 ghazalihandicrafts@gmail.com
📞 Shahid Hassan Wyne – 0304 4444044

🚚 Nationwide Shipping
We proudly offer shipping and returns Nationwide, with customs and duties included.

💬 24/7 Customer Support
Need help? Our team is available 24/7 to answer your questions and assist with your orders.

Return Policy – Ghazali Handicraft
At Ghazali Handicraft, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a simple and fair return process.

✅ Return Window
You have 30 days from the date of delivery to initiate a return request. For example, if your order is delivered on the 5th of the month, you may request a return anytime until the 5th of the following month.

📦 Eligible Return Conditions
You may return an item under the following circumstances:

You received a wrong product.

The delivered product is defective or damaged.

Please note: Items must be returned in their original packaging and unused condition to qualify for a full refund.

📞 How to Initiate a Return
To start the return process, follow these simple steps:

Check if your product meets the return criteria.

Contact us via phone or email:
📞 +92-304-4444044 | 📞 +92-332-4307764
📧ghazalihandicrafts@gmail.com 

Our team will share the return address with you.

Carefully pack the product as received (include original box, tags, and invoice).

Arrange pickup or drop-off to the provided address.

Once received, we will perform a Quality Check.

If approved, we will process your refund or replacement within a few working days.

🔁 Important Notes
Return shipping costs may apply unless the return is due to a wrong or defective product.

Refunds are processed after successful inspection and verification of the returned item.

We recommend capturing pictures of the product before return for record purposes.

Need Help?
For any return-related questions, feel free to contact our Customer Support Team — we’re available to assist you 24/7.

📞 Shahid Hassan Wyne
📱 +92-304-4444044
📱 +92-332-4307764
📧 ghazalihandicrafts@gmail.com

Shipping Policy – Ghazali Handicraft
At Ghazali Handicraft, we aim to deliver your handcrafted treasures quickly, safely, and affordably—while keeping you informed every step of the way.

🚚 Shipping & Delivery Details
How is my order delivered?
All orders are securely delivered through our trusted logistics partners – Daewoo Courier and Trax Logistics. Standard delivery time is 7–8 business days from the date of order confirmation for in-stock items.

📦 Shipping Charges
Free Shipping on orders above Rs. 5,000/- (Pakistan only).

A standard shipping charge of Rs. 250/- applies to orders below Rs. 2,000/-.

⏱️ Delivery Timeframe
In-stock items are shipped within 7–8 days of order confirmation.

Out-of-stock or custom items may take 7–10 days depending on availability with our artisans or suppliers.

If an item is unavailable, we will notify you promptly with an estimated delivery time.

📦 Combined Orders
Ordering multiple items? We strive to ship your products together in one package to reduce waste and minimize your carbon footprint.
However, combined delivery depends on product availability. If an item is delayed significantly, we may ship available items first to avoid inconvenience.

🔍 Order Tracking
Once your order is confirmed and shipped, your tracking number will be sent to you via SMS and email using the contact information you provided. This allows you to monitor your shipment in real-time.

🤝 Customer Support
Our goal is to provide 24/7 customer service. While most queries are answered promptly, please allow 1–2 hours during peak times for a response.

For questions related to shipping or your order, please feel free to contact us:

📱 Call/WhatsApp:
+92-304-4444044
+92-332-4307764

📧 Email:
ghazalihandicrafts@gmail.com

Thank you for choosing Ghazali Handicraft
We take pride in delivering handmade, eco-friendly, and culturally rich products right to your doorstep — safely, affordably, and on time.